Pocket Admin is committed to maintaining competitive virtual administration fees, inline with industry standards.
We understand how hard it is to start a small business and maintain a healthy profit margin. Our purpose is to provide a service that will help a business grow and thrive – high fees would just be counterproductive!
Packaged hours further help you stick to that tricky budget – YOU are in control.
Our services are moulded to your business – check out some of our services and design samples!
Frequently Asked Questions
Why Should I Purchase Packaged Hours?
Packaged hours are offered (and recommended) because it’s tricky to give an accurate quote for an admin task. There are a lot of variables that go into what is required to complete a task – our focus is on the budget of your business, so we’d rather not overcharge for contingencies.
Which Package Should I Choose?
It all depends on the size of the job! It’s best to choose a package that most closely suits the approximated time plus contingency.
Packaged hours are at a discounted rate, incrementally discounted depending on package size. This makes them perfect for ongoing work with Pocket Admin as well!
What If I Don’t Use All The Packaged Hours I Paid For?
That’s OK, it means you’ve prepaid the help of Pocket Admin for another time!
Purchased hours do not have an expiry date! You can use them up in a day … a week… a month … a year… And our pre-purchased hours come with a guarantee that they will be honoured, even in the unlikely event of cessation of trading.
As a member of the VA DIRECTORY, we have access to a network of professional, trained Virtual Assistants. In the unlikely event that Pocket Admin is unable to fulfill the pre-purchased hours, another Virtual Assistant will be able to complete the work at no extra cost.
Can I Still Choose The Hourly Rate?
Of course you can! That’s completely up to you. You can opt to either:
- Pay a quoted amount (estimated hours plus an additional contingency fee); or
- Be invoiced for the total hours at the end of the task.
How Do I Track My Pre-Purchased Hours?
Pocket Admin issue regular timesheets to clients as a quality assurance and transparency measure.
These timesheets outline:
- How many hours were purchased
- How many hours were used
- How the hours were used
- How many paid hours remain
What Payment Methods Are Available To Me?
Pocket Admin issue Tax Invoices with payment details listed on them.
These payment methods are:
- Direct Deposit
- Credit Card (2.2% card fee)
- Bank Cheque / Money Order (Personal Cheques not accepted)
- Cash (face to face transactions only)